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HSBC Mortgage Svc Complaint - Difficult to contact or get a response from one of our "team" of 3 - HSBC Mortgage and Family mortgage services.
HSBC Mortgage Svc Complaint

HSBC Mortgage Svc Complaint

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Difficult to contact or get a response from one of our "team" of 3 - HSBC Mortgage and Family mortgage services.


HSBC mortgage loan. Our whole mortgage process was a stressful nightmare. No one ever answered phone. Email's never answered. Nothing completed in a timely manner or as promised. Mortgage was 80% down...no concept of deadlines. I had to CHASE everything. No one followed up or checked on progress. Never given full information ...felt like a battle to get documents sent to us, processed or forwarded to get or keep process moving forward. Deadlines held no meaning or importance to anyone on our "team" - again, team was a voice mail system more often than not. Today alone I have called each of the "team" 1x every 20 minutes for the last 4 hours. Yet to get acknowledged today...Felt like we were drawn in and left hanging. I can't even begin to tell you how awful this process was. It was completely unprofessionally managed - not sure if it's lack of training or terrible work environment and compensation, but definitely no pride in job performance or accountability or lack of competition leads to such complacency and ineffiecent work ethic. This is my opinion of my experience and it was AWFUL.


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